Overview

MedActionPlan PRO has been proven to improve medication adherence, reduce healthcare costs, and increase patient satisfaction. Benefits of having MedActionPlan PRO include your ability to:

Secure Data Handling and Destruction

Our solution is hosted on one or more cloud-based Infrastructure-as-a-Service platforms. These cloud providers are responsible for the security of the underlying cloud infrastructure and Map takes the responsibility of securing workloads we deploy inside the cloud infrastructure. Cloud providers monitor and audit computing environments continuously, with certifications from accreditation bodies across geographies and verticals, including ISO 27001, FedRAMP, DoD CSM, and PCI DSS. Any device storing any data is subjected to data-at-rest encryption. The service makes use of code-level logic and permissions to segregate customer data.

Customer Responsibilities

As a user of the MapPro platform, customers should be proactive in recognizing the value and sensitivity of the information provided by the service as well as the need to safeguard such data appropriately. This document details Map’s customer responsibilities as they relate to use of the MapPro. It is the responsibility of Map customers to familiarize themselves with the information and procedures set forth below and comply with them.

Safeguarding of Assets and Information

To safeguard information assets and policy enforcement capabilities available in the MapPro, the customers’ IT governance processes should include end-user training regarding appropriate use and awareness of the need for securing access to their MapPro account credentials. As with most cloud services, access to the MapPro requires a login ID and password or integration with a Single-Sign-On (SSO) provider. When an organization subscribes to the MapPro service, it is the customer’s responsibility to manage which users should be given access to the service. Customers should also define when access should be removed. For example, removing access upon termination of employment or as part of departmental changes that result in change of duties or responsibilities. Only valid account credentials should be used by authorized users to access the Map MapPro service; users should not share authentication credentials.

Map’s MapPro service should be considered sensitive and confidential by users of the service. Users should follow information security best practices to ensure that access to their account credentials is appropriately limited, and the information and functionality provided by the MapPro service is protected from unauthorized use. MapPro users are responsible for maintaining the security and confidentiality of their user credentials (e.g., Login ID and Password), and are responsible for all activities and uses performed under their account credentials whether authorized by them or not. By establishing user credentials and accessing the platform, users of the Map MapPro service agree to comply with these requirements to safeguard assets and account information.

Service Termination

Map service can be terminated by contacting <Support Email Alias>. <If customers are responsible for removing information from the service prior to terminating, make those responsibilities clear here.>

Password Management

The MapPro service is accessible via the Internet. As a result, great care must be exercised by MapPro users in protecting their subscription against unauthorized access and use of their credentials. By establishing user credentials and accessing the service, users agree to proactively protect the security and confidentiality of their user credentials and never share service account credentials, disclose any passwords or user identifications to any unauthorized persons, or permit any unauthorized person to use or access their MapPro accounts. Any loss of control of passwords or user identifications could result in the loss or disclosure of confidential information and the responsible account owner(s) may be liable for the actions taken under their service account credentials whether they authorized the activity or not. Additionally, when establishing MapPro account credentials, end users are required to establish strong passwords following password strength and complexity best practices; passwords should not be easily guessable.

Reporting Operational Issues

All Map services are monitored 24×7 to meet our service commitments. All planned maintenance will be performed in accordance with Map’s maintenance plan, which is communicated to customers when they sign up for the service. If there is a need to perform emergency maintenance for a vulnerability or bug fix, we will notify customers prior to the work being performed. To get updates in real-time, customers can subscribe to email notifications. On the occasion that Map customers observe performance issues, problems or service outages, they can contact <Support Email Alias> or open a support ticket to report such issues.

Incidents and Breaches

By establishing MapPro account credentials or accessing its service, customers agree to notify Map immediately of any security incident, including any suspected or confirmed breach of security. Also, users of the service agree to log out or exit the service immediately at the end of each session to provide further protection against unauthorized use and intrusion. Map customers should also notify Map immediately if they observe any activity or communications in other forums that may indicate that other Map customers have had their accounts compromised. Lastly, Map encourages users to practice responsible disclosure by notifying Map of any potential or confirmed security vulnerabilities. Map is dedicated to providing secure services to clients, and will triage all security vulnerabilities that are reported. Furthermore, Map will prioritize and fix security vulnerabilities in accordance with the risk that they pose.

Compliance Issues

Regulatory requirements and industry mandates are continuously increasing in scope & depth and can vary from industry to industry. Map users agree to abide by the regulatory requirements, industry mandates, and other compliance requirements imposed on their organizations and understand that use of cloud-based services does not exclude the organizations from responsibilities for restricting access to application information and functionality.

Responsible Disclosure Policy

Map is dedicated to keeping its cloud platform safe from all types of security issues thereby providing a safe and secure environment to our customers. Data security is a matter of utmost importance and a top priority for us. If you believe you have discovered a security flaw in the MapPro or the underlying infrastructure, we appreciate your support in disclosing the issue to us in a responsible manner. Our responsible disclosure process is managed by the security team at Map. We are always ready to recognize the efforts of security researchers by rewarding them with a token of appreciation, provided the reported security issue is of high severity and not already known to us. When reporting the security vulnerability to our Security team, please refrain from disclosing the vulnerability details to the public outside of this process without explicit permission. Please provide the complete details necessary for reproducing the issue. We determine the risk of each vulnerability by assessing the ease of exploitation and business impact associated with the vulnerability.

Response

As a security researcher, if you identify or discover a security vulnerability in compliance with the responsible disclosure guidelines, Map commits to:

Please report security issues to tpham@caredx.com

Privacy Policy

You can view our Privacy Policy at <Link to Privacy Policy>. The Policy in effect at the time you use our website affects how we may use your information. Our business may change from time-to-time. As a result, at times it may be necessary for to make changes to the Privacy Policy. We reserve the right to update or modify the Privacy Policy at any time. If we make material changes we will post the updated policy on our website with an updated Effective Date. Please review the policy periodically, and especially before you provide your data to us through the website or by registering for our service(s). Your continued use or access to the website and/or our services after any changes or revisions to the Privacy Policy shall indicate your agreement with the terms of the revised Privacy Policy.




Data Retention

By default, we will retain your data indefinitely. You can ask to close your account by contacting us at <Support Email Alias> and we will delete your information upon request. We may, however, retain information, including personal information to the extent applicable, for an additional period as is required under applicable laws, for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes.

Changes to our Privacy Policy

The Privacy Policy in effect at the time you use the MapPro service governs how we may use your information. Our business may change from time-to-time. As a result, at times it may be necessary for Map to make changes to the Privacy Policy. Map reserves the right to update or modify the Privacy Policy at any time. If we make material changes we will post the updated policy on this page with an updated Effective Date. Please review our Privacy Policy periodically, and especially before providing your data to Map through our website or by registering for the MapPro service. Your continued use or access to the Map corporate website or the MapPro service after any changes or revisions to the Privacy Policy shall indicate your agreement with the terms of the revised Privacy Policy.

Changes to our Service Commitments

While rare, we may occasionally change our service terms. This includes, but is not limited to, our commitments regarding security, confidentiality, performance or availability. In the event that we inMap to make such changes, we will notify the business contact for organization at the email address we have within our customer database at least thirty (30) days prior to such changes taking effect.

Contacting Map

For general inquiries, please contact us at <Support Email Alias>.